Vacancy Detail
Job Details  * This vacancy is now closed *
Job Title:
Computer Support Specialist

Posted Date:
Closing Date:
Functional Discipline:
Health Technology & Data Management
Education Level:
None specified

Job Description

Carbonear General Hospital
Health Care Technology and Data Management
Permanent, Full-time
Hours75 bi-weekly (8 hour shifts; days, evenings)
SalaryCG-29 ($24.52 - $27.23 per hour)
Competition Number2019000522
Posted Date11 February, 2020
Closing Date18 February 2020

About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.

Job Summary
The Computer Support Specialist provides front line analytical IT, security support in a complex, fast paced health care environment. The position reports to the Regional Manager of Desktop Support, Healthcare Technology & Data Management (HTDM) and assists with the HTDM Service Desk, a central point of contact on a day-to-day basis between Eastern Health end users and technical support staff.

As a Computer Support Specialist, you will exercise substantial judgment and autonomy to address and prioritize requests each day received through direct calls, voicemail, email submissions, self-serve portal, fax and walk-ups. Responsibilities include identifying and analyzing computer support, hardware and application problems and recommending/implementing solutions; assessing various end user requests and determining hardware/software requirements for desktop users; providing desktop and network support to multiple departments (managers and staff) across multiple geographically dispersed sites; consulting with end users and vendors to evaluate systematic issues with computer hardware/software and providing appropriate solutions to meet end user requirements via the use of remote support software; installing and testing vendor supplied software programs and modifying default configurations to meet end user and organizational requirements; educating and orienting end users on the proper use of hardware and software; maintaining a wide range of desktop operating systems and various applications; installing network and local printers on desktop computers with the use of remote support software; and other related duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Regularly moves/lifts objects 10 - 25 lbs., and occasionally may require the lifting of monitors and computer equipment up to 40 lbs. while working in awkward/confined spaces.
Constantly performs fine finger/precision work while sitting for extended periods of time when using a computer.
Constantly requires visual concentration to read computer monitors, repair and/or install equipment.

Job Qualifications
Graduation from a recognized (approved) College with a two-year or three-year program in Information Technology/Computer Support or a Bachelor of Computer Science Degree is required.
Successful completion of the CompTIA's A+ Certification OR MCSE Certification is required.
Minimum of two years of experience within the last work working in Information Technology is required.
Current working knowledge of TCP/IP Networking is required.
Experience with security protocols, secure communications and network-based service deployment and management is an asset.
Experience in the planning, deployment and support of information technology in a health care environment is an asset.
Demonstrated strong interpersonal, analytical, communication and organization skills and be able to work independently in a client focused environment.
Conditions of employment include use of a personal vehicle.
A satisfactory record of work performance is required.

*The successful applicant may be required to travel throughout the region.

Open to internal and external applicants; however preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Bargaining Units.

Apply online at

To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693

Email: Applications/resumes are not accepted at this email address.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

NAPE employees should note that as per Article 15, NAPE Pilot Project, employees who are "offered a position shall immediately advise the employer of his/her decision to accept the appointment". Employees requiring further details of the position must obtain this in advance of the job offer.