Vacancy Detail
Job Details 
Job Title:
Clerk IV

Posted Date:
Closing Date:
Functional Discipline:
Quality & Risk Management
Education Level:
None specified

Job Description

Location: L. A. Miller Center

CLERK IV (Administrative Assistant)
Management Support for Client Relations Office (CRO)
Dr. L.A. Miller Centre - Southcott Hall
Quality, Patient Safety and Risk Management
Temporary, Full-Time (until March 31, 2021 with possibility of extension)
Hours75 bi-weekly (8-hour days)
Salary CG-27 ($23.07 - $25.53 per hour)
Competition Number2020002102
Posted Date29 June 2020
Closing Date6 July 2020

About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.

Job Summary
This position serves in a confidential capacity as an administrative assistant and the first point of contact for individuals who contact Client Relations through our email or telephone line. This Clerk IV position is responsible to check for inquiries multiple times a day and enter the required information in the Client Relations Complaints Module; follow up with individuals who contact the CRO within the timelines specified in our policy; obtain the necessary client identifiers and determine if additional consent discussions are required. When a client inquiry requires follow up from an Eastern Health manager, the CRO Administrative Assistant will assign the case to the appropriate manager in the Client Relations Complaints Module. The Clerk IV is also responsible for obtaining information for the completion of a variety of reports; meeting minutes as requested; and is accountable for providing back-up administrative coverage for the other two administrative clerks within the department and other related duties as required. While the position reports administratively to the Director, Quality, Patient Safety and Risk Management, this clerk IV works closely and receives guidance in day to day work tasks from the Regional Client Relations Consultant to ensure the efficient implementation of Client Relations operations within the Organization.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Work provides the opportunity to stand and walk within the office environment.
Constantly required to use fine/finger precision work while entering/maintaining data, as well as a constant requirement for eye/hand coordination to ensure precision in completing work and maintaining database files. Regularly requires bilateral repetitive fine motor skills (i.e. typing and mousing) while entering/maintaining data, as well as a constant requirement for eye/hand coordination to ensure precision in completing work and maintaining database files.

Job Qualifications

Graduation from high school or equivalent.
Successful completion of a two-year Office/Business Administration Program from a recognized/approved college.

A minimum of three years' experience within the last five in a progressively responsible administrative role is required.

Competencies (Knowledge, Skills & Abilities)
Demonstrated proficiency in the use of Microsoft Office Suite, outlook calendar and internet.
Demonstrated knowledge of Meditech would be an asset.
Demonstrated ability to assist others who may experience stress.
Demonstrated ability to provide quality work in a timely manner
Demonstrated strong organizational and communication skills.
Demonstrated effective problem solving and analytical skills.
Proven ability to work with limited supervision in a dynamic work environment.
Demonstrated ability to work effectively within a deadline driven, team-orientated environment.

A satisfactory record of work performance and attendance is required.

Please submit your resume/cover letter, clearly demonstrating how you meet the required qualifications.

Apply online at

To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693

Email: Applications/resumes are not accepted at this email address.