Vacancy Detail
Job Details  * This vacancy is now closed *
Job Title:
Switchboard Operator I

Posted Date:
Closing Date:
Functional Discipline:
Health Information Service & Informatics
Education Level:
None specified

Job Description

Location: St. Clare's

Switchboard Operator I (REPOST)
Health Information Services and Informatics
Temporary Part-Time (Until October 20, 2020, with possibility of extension)
Hours15 bi-weekly (8 and 12 hour rotating shift work; days, nights, evenings, weekends; on-call required)
SalaryCG19, ($18.52 - $19.99 per hour)
Competition Number2019005496
Posted Date4 November 2019
Closing Date11 November 2019

About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.

Job Summary
The Switchboard Operator I is primarily responsible for the operation of the computerized telephone and related hospital communications systems. Work also includes performing related clerical and receptionist tasks requiring prompt, accurate and courteous service.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Work demands do not result in considerable fatigue, requiring periods of rest.
There may be an occasional requirement to lift/move objects, such as files and records up to 10 lbs.
Constant fine finger/precision work while manipulating the computer responding to requests for information, using the paging system, or checking schedules.
Work is regularly impacted by interruptions and multiple time pressures/deadlines with a lack of control over work pace (i.e. emergency situations that need a co-ordinated response).
Exact results and precision are required when initiating emergency codes within the facility, or paging health care professionals.

Job Qualifications
Graduation from high school or equivalent.
A typing speed of 25 words per minute is required. A typing test may be administered by the Department of Human Resources Client Services.
Experience in the operation of a modern telephony system along with Komutel Technology, computer experience, a keyboarding course and good communication skills would be an asset.
A satisfactory record of work performance is required.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. Otherwise, if this is posted internal and external, we will accept all applications, but preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

NAPE employees should note that as per Article 15, NAPE Pilot Project, employees who are "offered a position shall immediately advise the employer of his/her decision to accept the appointment". Employees requiring further details of the position must obtain this in advance of the job offer.

Eastern Health requires internal employees applying on unionized clerical/administrative positions to have their educational documents on file and any required testing completed before the closing date of the competition (exception is the medical transcription test, which can be completed per competition). If you do not have your educational documents on your employee file, you should attach them when applying online or e-mail them to If testing is required contact Recruitment in your local area.

Apply online at

To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693

Email: Applications/resumes are not accepted at this email address.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.